Dear Valued Customer:
Due to the fears and spread of the novel coronavirus (COVID-19), the professional team at Rack Electric wants to assure you that we are taking preventative measures in keeping ourselves safe and healthy during this health crisis and that we are still far more than capable of providing you with impeccable service. Despite current affairs disallowing certain businesses from performing daily functions, we are still operating and running under regular hours. This means that we are still able to schedule service appointments for both homeowners and businesses.
You may feel uncertain about our staff visiting your property, which you have every right to be. However, rest assured, we adhere to high standards of cleanliness and hygiene before, during, and after every visit.
Our professional team has been instructed and is well-versed in the CDC (Centers for Disease Control) guidelines for impeding the spread of the coronavirus. Rack Electric’s electricians follow all necessary virus-prevention practices including:
- Wearing Personal protective equipment
- Using non-contact methods of greeting
- 20-second handwashing at every opportunity
- Using hand sanitizer
- Using disinfectant products to clean touchpoints in workspaces, equipment, and vehicles
- Effective social distancing (when possible)
- Sanitization of shared-use devices (tablets, phones, etc.)
- For any paperwork you are requested to sign, we recommend you use your own personal pen.
Again, we are far more than capable of providing you with our service despite certain outside factors hindering many businesses’ operations. We are taking additional precautions with our team to ensure a safe and clean work environment.
Throughout this pandemic, you can expect Rack Electric to provide top-quality professionalism matched with flawless hygiene and cleanliness.
If you have any concerns regarding our operating hours, procedures, and safety precautions, you may contact your local Rack Electric office for inquiries. We may be adjusting our processes in accordance with the rapidly changing COVID-19 situation to ensure safety for both us and you, the customer.